FAQs

DIYPaintsy is more than just a paint-by-numbers kit—it’s a creative companion designed to help you slow down, unplug, and reconnect with what matters. Whether you're painting to relax, picking up a new hobby, or creating a heartfelt gift from a cherished photo, every Paintsy kit offers a moment of mindfulness and meaning.

We believe in the healing power of creativity. That’s why our mission goes beyond art—we’re committed to supporting mental well-being by partnering with mental health charities and advocating for self-care through creative expression. Paintsy is about turning memories into masterpieces, stress into calm, and brushstrokes into small acts of personal therapy.

Paint By Numbers (PBN) is a fun and easy way to paint! You get a canvas with numbers on it, and each number matches a paint color. All you do is fill in the sections with the right colors, and before you know it, you've created a cool painting. It’s great for relaxing and feeling creative, even if you’ve never painted before. You get to make awesome art, and it's super fun!

Add any 3 painting kits to your cart — you’ll only pay for 2!

1. Assemble long bar and short bar together as shown in figure.
2. Compact the interface.
3. Install the rest of the frames after that.
4. Once assembled, each interface can be tapped again to make it tightness.
5. Tighten the canvas over the frame, fold the canvas over the edge of the frame, and press the thumbtack. After pressing one pin, press the other pins at equal intervals.
6. When stretching adjacent frames, pinch out the overlong canvas to fold inside the frame and tighten each of the four corners with a thumbtack, tightening the frame while making the frame more beautiful.

Each kit comes with more than enough paint to complete your artwork. But if you happen to need extra of a certain color, simply send us on email and we’re here to help. We want you to enjoy a smooth and satisfying painting experience, and we’ll make sure you have what you need to finish your piece.

Our kits come with high-quality, fast-drying acrylic paints, perfect for the Paint by Numbers technique. You'll enjoy vibrant colors that dry quickly for a seamless painting experience.

Children are not recommended to participate in the assembly of the wooden frame.

This kit includes a set of thumbtacks for hanging your finished artwork. Please handle with care and keep out of reach of young children to avoid accidental injury.

Not at all! Our kits are designed for all skill levels. They come with easy-to-follow instructions, making it simple for beginners to create beautiful art, while still offering a satisfying project for more experienced artists.

We choose acrylic paint because it’s non-toxic, environmentally friendly, and easy to work with. Unlike oil paints, acrylics are water-based and free from harmful solvents. They provide vibrant, full-coverage color, dry quickly, and are highly durable—perfect for creating lasting artwork without the need for blending or mixing. Acrylics also maintain their brilliance over time, offering a smooth and enjoyable painting experience from start to finish.

Completion time varies, but on average, a standard-sized kit can take anywhere from 6 to 12 hours of painting time. We encourage painters to work at their own pace for the most enjoyable experience.

Absolutely not! Everything is provided for you—no experience or color mixing required. Each paint pot is pre-mixed and numbered to match the areas on the canvas. Even for gradients like skies, you'll receive a range of pre-shaded colors from light to dark. Just match the numbers and fill in the spaces—it's that easy!

In most cases, one coat is enough to cover the canvas. However, for lighter colors like white or pale blue, a second coat or slightly thicker application may help if you notice any numbers or canvas showing through. Don’t worry—our paints are made to provide great coverage with minimal effort!

1. Do not leave a gap between the color block and another. When filling the first color block, you can cover the edge line and draw another adjacent color block after that.

2. Do not use the heavy strokes, to reflect the texture of the canvas in the drawing process. (The faces of animation, cartoon and characters can be slightly smoother.)

3. When drawing a portrait, the face area of a character needs to be drawn in strict accordance with the area of the line to ensure the best painting effect.

4. In order to avoid paint solidification during the drawing process, drop 1-2 drops of water when the paint dries slightly, and stir gently.

5. The color of the pigment has been configured so that no further dilution is required. Due to the covering ability of acrylic paint, even if the wrong paint is applied, it can be modified after the paint dries.

6. Two coats of color are not recommended. Due to the poor hiding power of light color pigments, if the black numbers cannot be covered, they can be applied many times after the completion of the painting. In order to ensure the painting effect, try to improve the color saturation, and keep the strokes in the same direction.

7. When applying paint, pay attention to the coverage of boundary lines and color numbers to ensure the integrity of the painting.

Some of our products are stocked locally in Sydney and will be shipped directly from our Australian warehouse.

For other items, especially those made to order, your package will be sent directly from one of our trusted overseas manufacturers. This ensures faster delivery without waiting for restocking in our local warehouse.

Postage will be calculated at checkout based on your shipping address and the quantity of items in your cart.

If you order over $99 AUD, the shipping is on us!

It depends on where you are. Orders processed here will take 5-12 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We’re so sorry about that! If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. Send us your order number along with clear photos of the issue, and we’ll gladly send a replacement or offer a suitable solution as quickly as possible.

If there’s a problem, please reach out to us immediately at: [info@diypaintsy.com] — we’re here to help!

We begin processing orders quickly, so changes or cancellations are only possible within 30 minutes of placing your order. After that, production will have started and we cannot guarantee any modifications or refunds.

Please double-check all order details (size, design, text, address) before confirming your purchase. If you notice a mistake, contact us right away—we’ll do our best to help if it's still within the change window.

Processing & Delivery: 1-2 weeks

Tracking & Updates:
Each product includes a unique tracking number emailed to you for delivery updates of your paint by numbers.

30 Day Support:
Read more about our return policy here.

Got more questions? Reach out to us at info@diypaintsy.com. We’re here to help!